Gemini Exchange Incident History

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Gemini, a prominent cryptocurrency exchange platform, maintains transparency through regular status updates regarding technical incidents, service disruptions, and scheduled maintenance. This comprehensive review outlines recent operational challenges faced by the platform, focusing on key issues affecting trading, deposits, withdrawals, API services, and user access. The incidents reflect Gemini’s ongoing efforts to maintain system integrity while ensuring customer funds remain secure throughout all events.

Recent Service Disruptions and Technical Issues

Over the past several weeks, Gemini has reported multiple service interruptions impacting various aspects of its platform. These include temporary outages affecting EUR trading pairs, XRP deposits and withdrawals, and Solana (SOL/SPL) transactions. In most cases, the exchange confirmed that while functionality was limited or delayed, all user accounts and funds remained fully secure.

One recurring issue involved degraded performance in the Gemini Credit Card Dashboard, with users experiencing delays when attempting to view transaction history or link new cards. Multiple reports between May and July 2025 highlighted intermittent availability of credit card registration and support functions. Although these services were restored promptly, the frequency of such incidents suggests potential strain on integrated financial systems.

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Cryptocurrency Deposit and Withdrawal Delays

A significant number of incidents centered around crypto deposit and withdrawal processing delays across multiple blockchains. Assets affected included:

These delays were often attributed to internal system updates, network congestion, or required blockchain upgrades. For example, ATOM deposits and withdrawals were temporarily disabled for a mandatory protocol upgrade on March 26, 2025. Similarly, Solana withdrawals faced repeated delays due to routine maintenance and synchronization issues.

Despite these disruptions, Gemini consistently emphasized that no funds were at risk during any incident. Users were advised to monitor their wallets and allow additional time for transaction confirmations.

API and Technical Infrastructure Challenges

Developers relying on Gemini’s REST and WebSockets APIs encountered intermittent issues affecting data accuracy and request handling. Notably:

Scheduled maintenance events were conducted regularly to address underlying infrastructure needs. These included system-wide updates for FIX market data, trading alert services, and core API frameworks. During these windows—typically lasting 30–60 minutes—users could expect brief delays in deposits, withdrawals, clearing, and instant orders.

User Access and Authentication Problems

Several incidents impacted user login and account management functions:

Additionally, there were isolated outages where users could not access the Gemini website or mobile app due to timeout errors. One notable event on May 1–2, 2025, caused partial downtime across both interfaces before being resolved with backend fixes now under monitoring.

Statement and Reporting Glitches

Account holders noticed discrepancies in their monthly statements, particularly with June 2025 asset price displays not matching live market values. While Gemini confirmed this was a display issue only—funds and balances remained accurate—customers were understandably concerned about reporting reliability.

Another recurring problem involved errors when downloading account statements, especially for April 2025. Though resolved quickly, it temporarily hindered users needing official records for tax or compliance purposes.

Frequently Asked Questions (FAQ)

Q: Were any customer funds lost during these incidents?
A: No. Across all reported events, Gemini confirmed that all customer accounts and funds remained completely secure.

Q: How often does Gemini perform scheduled maintenance?
A: Maintenance is conducted periodically, usually outside peak trading hours. Advance notice is provided when possible, though emergency patches may occur without warning.

Q: Why do crypto withdrawals sometimes show as delayed even after confirmation?
A: Internal processing lags can delay status updates. While the blockchain confirms the transaction, the exchange interface may take longer to reflect completion.

Q: Are API issues common on major exchanges?
A: Yes. High-frequency trading demands place stress on APIs. Temporary glitches are not unique to Gemini but are closely monitored industry-wide.

Q: What should I do if I can’t log in or reset my password?
A: Try logging out completely and restarting the app. If using passkeys fails, switch to SMS or authenticator-based 2FA temporarily.

Q: How can I stay updated during outages?
A: Follow Gemini’s official status page for real-time updates. Avoid relying solely on social media for outage information.

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Conclusion

While no digital platform is immune to technical hiccups, Gemini’s incident response demonstrates a structured approach to identifying, communicating, and resolving issues swiftly. The consistent emphasis on fund security and transparent status reporting helps maintain trust even during service disruptions.

Users are encouraged to keep their apps updated, use multi-method authentication backups, and monitor official channels during periods of instability. As cryptocurrency ecosystems grow more complex, robust infrastructure resilience becomes increasingly vital—not just for uptime, but for long-term user confidence.

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